SERVICE
"Once you shake Ranke's hand, you'll be friends for life!" We cherish every customer's choice and trust, and regard them as our most precious wealth. We will win customer satisfaction and recognition with high-quality products, professional services, and reasonable prices, and establish long-term and stable cooperative relationships with customers.
Pre-sales service
Quick response
1. Assist the buyer in engineering planning and system requirement analysis, and collaborate with the design institute to formulate a comprehensive engineering design plan based on practical considerations. 2. Cooperate closely with relevant departments of the owner, and fully consider the user's requirements for system performance, functional structure, and the selection of software for externally purchased equipment required by the system. 3. Provide professional technical consulting services. 4. Provide on-demand inspection reception and various convenient conditions.5. Select and dispatch professional technical personnel and business personnel for technical exchanges and communication. Throughout the bidding process, promptly provide information on product performance characteristics, scheme design drawings, and various parameters. Actively cooperate with the buyer to select a satisfactory product manufacturer.
In-sales service
Quick response
1: Understand the customer's issue, whether it is related to logistics and transportation, etc. Prioritize verifying the customer's order and logistics status.2: Resolve customer issues, and if they involve other departments, provide timely feedback. For example, for express delivery issues: verify whether the logistics information is consistent with the customer's reported issue.
Quick response
3: Report the logistics issue to the after-sales customer service, and inform the customer that it is being handled for them. Ask the customer to pay attention to the progress information. At the same time, allocate responsibilities and seek the customer's understanding.4: Monitor the progress of problem resolution, promptly provide feedback on progress or results to the customer, and it is best to proactively consult with the customer in advance
After-sales service
Free on-site installation, debugging, and training services
Our professional after-sales team ensures user satisfaction, providing nanny-level after-sales service. We respond remotely within 2 hours after receiving a user's call, and arrive at the user's site within 48 hours if on-site service is required.
Three guarantees service
Packaging machine maintenance and parts replacement
During the warranty period, parts damaged by non-human factors will be repaired or replaced free of charge, and the system will receive free maintenance and upgrades for life.
Contact us
Contact Us
+86 18905695228
Contact Person: Mr. Cheng
Tel: +86 18905695228
Email: Mr.song@ahrank.com/Mr.cheng@ahrank.com/Sales@ahrank.com
Company Address: No. 35, Wanyang Zhongchuang Park, Intersection of Shuangdun Roadand Fengting Road, Changfeng County, Hefei City, Anhui Province, China
©2025 Hefei Rank Intelligent Equipment Co., Ltd.
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